What are the disadvantages of IRCTC?

The Indian Railway Catering and Tourism Corporation (IRCTC) has several disadvantages, including frequent website crashes during peak booking times, leading to user frustration. It may also have limited customer support, making it difficult for travelers to resolve issues promptly. Additionally, the booking process can be complex for first-time users, and there are often service charges that can increase the overall cost of tickets. Lastly, the app and website may not always provide real-time updates, causing confusion regarding train schedules and availability.