Why it is important to adapt the way you communicate to different audiences?

Different audiences require different communication styles. When communicating with other people, it is important to adapt to meet their needs. If i am trying to pass on information to someone outside of my department, it would be impractical to use technical jargon that they would not normally come across. When speaking to a customer who is upset or angry, i remain calm and ensure that the instructions i give them are completely understood in order to avoid further confusion. If i started talking to an upset customer in a complex manner, and they didn't understand, then they would probably get even more upset and angry. So its important that i adapt my communication when i speak to different to typres of people.