Who are three broad classes of users?

User can be defined in three broad classes

i The System Owner

i The System User

i The Hands-on User

The System Owner

• Commissions the Systems

• Finances development

• Formally accepts the system

i May be an

• individual,

• committee or

• Board of Directors

The System User

• Holds the knowledge of the new requirements

• Knows what is acceptable in terms of performance and serviceability

i likely to be departmental manager or supervisor

i has a general familiarity with the operation

i driven by budget considerations

The Hands-on User

• Uses the new system - face to face

• Has to adapt to changes brought about by the new system

- always has a local and hands-on view

- carries out the function of the system

- has a physical view