Identify and develop the service concepts that Bert Nystrom should deliver in Build-It stores?

Bert Nystrom should focus on enhancing customer experience by offering personalized project consultations, allowing customers to receive tailored advice and product recommendations for their DIY projects. Additionally, implementing workshops and hands-on demonstrations can engage customers and build community, fostering loyalty. Lastly, incorporating a mobile app for easy product navigation, tutorials, and an online booking system for consultations could streamline the shopping experience and drive sales.