Describe a time when you have taken an ownership of a problem?

In my previous role, we faced a significant drop in customer satisfaction scores due to delayed product deliveries. I took ownership by organizing a cross-departmental meeting to identify the root causes and develop a streamlined process for order fulfillment. I then spearheaded the implementation of a new tracking system, which improved communication between teams and reduced delivery times by 30%. This proactive approach not only resolved the immediate issue but also fostered a culture of collaboration and accountability within the team.