All managers are responsible to ensure that their company and its employees do not engage in any activities and practices that causes unacceptable damage to the environment. They must also ensure that the products supplied by them do not cause unacceptable environmental damage in the course of their use and disposal by users of the product.
Responsibility towards customer:
To give customer value for their money. This includes not tempting or tricking customers into buying product they don't need, or buying or using these products in excess of requirements.
To provide complete and correct information to the customer. This includes not misleading them by dishonest or misleading advertisements.
To keep the promises made to them.
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