Tools for TQMinclude:
Tools for Generating Ideas:
- Check sheets - it is a way to organize and record data,
- Scatter diagrams - a graph of one variable in relation to another, to see if there is any relationship between two variables which can reflect the cause of problems
- Cause and effect (fish bone) diagrams: helps to identify processes/elements/causes that might affect an outcome; it shows how things are affecting the each branch items; (good for cause and effect relationships)
Tools to Organize the Data:
- Pareto charts - a graph that identifies and plots problem/flaws in descending order of frequency; helps identify which product requires the most effort/investigation to ensure high quality
- Flow charts - a chart that shows the steps in a process; a good visual representation that allows for easy following
Tools for Identifying Problems
- Histogram - shows the frequency of occurrence of a variable that can guide companies to where they should put the emphasis of their business on and if they need to hire
- Statistical process control chart - a chart that has time on the horizontal axis to plot the value of a statistics, it allows company to put an upper and lower limit with the goal of controlling a target value
