Why is it not enough to ask the customer do you understand after you have explained how new financial products operate?

Simply asking a customer if they understand after explaining financial products may not provide a true gauge of their comprehension. Customers might feel pressured to say "yes" to avoid appearing uninformed or to please the advisor, even if they have lingering questions. Effective communication requires checking for understanding through open-ended questions and encouraging dialogue, allowing customers to express any uncertainties. This approach fosters better financial literacy and ensures they can make informed decisions.