Why doesn't the playstation network downloader work?

In a separate post, Seybold said Sony will soon begin to offer free credit protection to PSN users. The credit protection service, AllClear ID Plus, will be implemented by a company called Debix; activation emails will be issued within "the next few days." Included in the service is fraud insurance that covers up to $1 million of "identity restoration costs, legal defense expenses, and lost wages that occur within 12 months after the stolen identity event."