Secondary value chain functions, also known as support activities, include areas such as procurement, technology development, human resource management, and firm infrastructure. Procurement involves sourcing and purchasing raw materials and supplies, while technology development focuses on research and innovation to improve products and processes. Human resource management encompasses recruitment, training, and employee development, and firm infrastructure includes organizational structure, planning, and management systems that support the primary activities of the business. These functions enhance the efficiency and effectiveness of the primary value chain activities.
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