The letters at the beginning which are larger than the others? They're called an Initial. From Latin; initialis, "the start". They are just larger letters, sometimes they put drawing inside them.
This is completely wrong, and was totally unhelpful. I don't know if this is the official "Name" of the large capital letter that begins chapters, but in Word it's called a Dropped Capital. or Dropcap. Word will automatically insert a drop cap into your paragraph if you click the insert tab, and under the text group pick Drop Cap.
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