What actions or verbal directios might you do or suggest in order to make mr heron more comfortable?

To make Mr. Heron more comfortable, I would first engage in active listening, allowing him to express any concerns or discomfort he may have. I could suggest adjusting the room temperature or offering him a comfortable seat and a drink. Additionally, providing clear and reassuring verbal directions about what to expect next can help alleviate any anxiety he may feel. Lastly, I would ensure that the environment is quiet and free from distractions to create a more relaxed atmosphere.