What are the 4 pillars and 4 Cs of Total Quality Management?

The four pillars of Total Quality Management (TQM) are customer focus, total employee involvement, process approach, and integrated system. The four Cs, which support these pillars, are commitment, competence, communication, and continuous improvement. Together, these elements aim to enhance organizational performance and customer satisfaction by fostering a culture of quality and collaboration. TQM emphasizes the importance of everyone in the organization contributing to quality improvement efforts.