1 What are ISO 9000 and ISO 14000?

ISO 14000

ISO 14000 provides environmental professionals with training on basic environmental management. It is essential and bridges the relationship to ISO 9000. It will help professionals plan and implement environmental management operations and policies at their facilities.

ISO 9000

ISO 9000 is a family of standards that relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders. It deals with the fundamentals of quality management systems including the eight management principles on which the family of standards is based.

8 management principles:

1. Focus on the customer

2. Provide Quality Leadership

3. Get involvement of people

4. Maintain a process approach

5. Use the system apprach to management

6. Continuous Improvement

7. Decisions should be based on facts

8. Maintain mutually beneficially supplier relationships