What is an average ratio for computer help desk technicians per customers?

The average ratio of computer help desk technicians to customers can vary widely depending on the industry and the complexity of the support required. A common benchmark is around 1 technician for every 100 to 300 users in a corporate environment. However, this ratio may be lower in organizations with more technical needs or higher support demands, where 1 technician might serve 50 to 100 users. Ultimately, the ideal ratio depends on factors such as service level agreements, the volume of support requests, and the technical proficiency of the user base.