How do you explain confidentiality to a service user?

Confidentiality means that any personal information you share with me will be kept private and only discussed with those who need to know in order to provide you with the best service. This helps create a safe environment where you can feel comfortable sharing your thoughts and concerns. However, there are certain situations, such as risks to your safety or that of others, where I may need to share information to ensure everyone's well-being. If you have any questions about what confidentiality means, feel free to ask.