Which belt lean six Will be able to explain the Kano diagram and how it relates to customers?

A Lean Six Sigma Green Belt or Black Belt would be well-equipped to explain the Kano diagram and its relationship to customer satisfaction. The Kano model categorizes product features into five types: basic, performance, excitement, indifferent, and reverse, helping teams understand customer needs and prioritize improvements. By using this diagram, they can identify which features will most significantly enhance customer satisfaction and drive loyalty.