1. First install "Windows Essentials Media Codec Pack'. Get it from www.download.com
2. Then install latest "Media Convertor for Philips (ArcSoft)". Ex: sa1vbe16k_17_mcs_aen.exe OR sa6025_02_mcs_nld
3. Insert your device (Philips GoGear) and launch the convertor otherwise it will ask you to insert the device. Then based on the device's required format it will convert the file.
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