IT Help Desks usually have a number of options of how one can contact them. Firstly, there is a phone hotline where it is possible to talk directly to the help desk staff. Secondly, online chat, where they have a small chat box and you text the help desk staff your questions. Thirdly, by mailing the help desk and they will send you an automated case logging code, which will be used as a reference code for further help.
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