A customer will have wants and needs. A need is anything you need to survive:
water
food
shelter
warmth
food
A want is evrything else:
A watch
A pony
An ipad
A TV
A car
Business seeks to satisfy customers needs and wants. Think about a supermarket it will sell things people need - water, food, etc and things people want - wine, DVDs, jewellery etc
Resources are anything that is used to make a good ( a product) or provide a service (like gardening or cleaning, something you can't touch.)
When resources are scarce ( in short supply, running low) then customers wants cannot be satisfied. For example you go to the shops to buy strawberries for dinner BUT there has been a bad summer and a poor strawberry crop. The strawberries are in short supply and the supermarket has run out. You cannot satisfy your need for strawberries!
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