Is the Hudson river stove company's saranac fireplace insert a good product?

I bought the Sarnac inert three years ago. Out the box it didn't work, a bad control panel. The following year the glow rod went. The second year the heater blower went. The third year I can't use it past level one, within 3 hours on level two the fire box over filled with pellets and shut down. I called the manufacture several times and tired several things the tech rep suggested, new fire box, new control panel, induction blower and induction channels with no improvement. The store where I purchased it sent out their tech and spent over 4 hours checking out the insert completely and couldn't find anything wrong. And that was that, I'm left with a $3,000 metal box in my fireplace. I wouldn't buy or except a free product from Hudson River Stove. They just blew off and didn't back their at all. My answer is a big NO