You should call the Cor. office. It is impossible to get any information from customer service. When you put in your complaint just know that they will disclose your complaint to the branch. The corp office number is 314-512-2202 Don Ross.
You can complain all you want to but Enterprise is one of those companies that doesn't even have a department that cares or even pretend to care. Even though I have rented from them at least 50 times in the past 20 years on my last trip I found myself scared and stranded at one of their inner city offices with no place to go even though I had made a reservation the day before. Why? Because I didn't bring anything but debit cards with me. The fact they should have your name and history on their computer doesn't matter. The fact you can have your wife or an employee call in a credit card that belongs to you and matches your address and name doesn't matter. This attitude starts at the top and is part of the corporate culture which is why if you deal with them you'll find yourself one day as I did, stranded in an office surrounded by young know nothing arrogant people who seem to actually enjoy having the power to not only inconvenience you but to put a 65 year old man's life in danger. It happened to me once but it will never happen again.
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