What are challenges of call centers?

The following are the major challenges faced by call centers in the current economic scenario:

1. Since there is a feeble entry barrier, cut throat compettion has emerged up which puts lots of pressure on margins
2. Business procurement is a key pain area for small to middle level call centers who are dependent on consultants to broker deals for them
3. High attrition at the entry level (Agents, supervisors etc.) hits the bottomline real hard.