ISO 9001:2008 is an international standard that specifies requirements for a quality management system (QMS). It is designed to help organizations consistently provide products and services that meet customer and regulatory requirements, while enhancing customer satisfaction. The standard emphasizes a process approach, focusing on continual improvement and the involvement of top management. ISO 9001:2008 has since been replaced by ISO 9001:2015, which includes updated principles and criteria.
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