Maybe you need to get a new fridge if it gave you no problem before. Maybe the ice is getting melted before. This has happened to my fridge even though it does not have an ice dispenser. Or if you just got it maybe you brought the wroing one or you set it wrong. Have the person who installed it come back to check or call the store where you brought it from. If all else fails find out the company and call them your self. And if that fails to get a new fridge from a new company and a new store.
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