Advantages and disadvantages of telephone customer support?

Advantages:We are able to contact any person at any time because of this it is much faster than the older methods of writing a letter. As it is electronic it wont take your much of money nor will it waste your Tim eand message will get across in time. Talking of cell phone its far too better than a telephone or rather call a landline because you can carry a cell phone you can call and receive phone calls wherever you are irrespective of time , place and so on

Answer

The main advantages of telephone communication within a business is improved communication with both fellow employees and customers or potential customers. The telephone is a vital tool for sales orginizations and is invaluable.

The only disadvantage to telephone communication I can see is cost. However, that can be somewhat mitigated with cheap phone service through VOIP providers.