How do you fix your air hogs hawk eye if its not connecting to your computer properly?

First,make sure your batteries in the remote controller are good.Second,have the cable ready you got that came with the set(if you dont have one I strongly reccommend you dont use a different USB cable)Third,make sure the controller is off and the Hawk Eye is set to charge.(on the right side of the Hawk Eye you must pull it down)Fourth make sure your computer settings are set so that any program or other will be allowed to enter.The name of the Plug will be USB camera.