What are the three basic categories of control in the crm?

The three basic categories of control in Customer Relationship Management (CRM) are operational, analytical, and collaborative controls. Operational controls focus on managing day-to-day interactions with customers, ensuring efficient processes and service delivery. Analytical controls involve data analysis to gain insights into customer behavior and preferences, aiding in decision-making. Collaborative controls emphasize communication and collaboration among various departments to enhance customer experience and relationship management.