What are flow out calls in Cisco IPCC?

A flow-out call is a call that is routed to another application within the routing structure. It may be voice mail, a different department, a different call center, etc. For example, if a call is initially routed to a specific group of agents (queue), but after 30 seconds you route it to voice mail, a different set of agents, etc., it will show as a flow-out call within the initial queue.