When do you need a auto body shop crisis management plan?

An auto body shop crisis management plan is essential when facing potential disruptions that could impact business operations, such as natural disasters, accidents, or reputational crises due to customer complaints or legal issues. It's crucial to have a plan in place before a crisis occurs to ensure swift and effective responses, minimize damage, and maintain customer trust. Regularly reviewing and updating the plan will help the shop adapt to new challenges and ensure readiness for unexpected events.