Tailored transportation is the term for use of different transportation networks and modes based on customer and product characteristics. Tailoring transportation allows firms to achieve cost and responsiveness targets that are appropriate for the supply chain. The key drivers are density and distance, customer size, and product demand and value. These drivers can be viewed as guide for ownership of
Transportation options based on customer density and distance are summarized in the table and present cost and responsiveness tradeoffs for the supply chain.
Short distance
Medium distance
Long distance
High density
Private fleet with milk runs
Cross-dock with milk runs
Cross-dock with milk runs
Medium density
Third-party milk runs
LTL carrier
LTL or package carrier
Low density
Third-party milk runs or LTL carrier
LTL or package carrier
Package carrier
Customer size and location dictate whether a supplier should use a TL or LTL carrier or milk runs. Very large customers can be supplied using a TL carrier, whereas smaller customers can use LTL carriers or milk runs. The authors discuss a customer-partitioning procedure for combining smaller customers' shipments with larger customers in order to achieve responsiveness and cost targets.
Product demand and value determine whether aggregation strategies will benefit the supply chain. The best combinations are shown in the table:
Product Type
High Value
Low Value
High demand
Disaggregate cycle inventory but aggregate safety inventory. Use an inexpensive mode of transportation for replenishing cycle inventory and a fast mode when replenishing safety inventory.
Disaggregate all inventories and use inexpensive mode of transportation for replenishment.
Low demand
Aggregate all inventories. If needed, use fast mode of transportation for filling customer orders.
Aggregate only safety inventory. Use inexpensive mode of transportation for replenishing cycle inventory.
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