What is an example of good conflict management?

The purpose of conflict management is to nourish the positive working relationships among the team members that result in increased productivity. Common sources for conflicts include the following:

• Scarce resources resulting in unsatisfied needs

• Scheduling priorities

• Personal work styles

• Perceptions, values, feelings, and emotions

• Power struggles

You can reduce the number of conflicts by setting ground rules, clearly defining roles and goals, and implementing solid project management practices.

Initially, project team members who are parties to a conflict should be given the opportunity to resolve it themselves. If the team members fail to resolve the conflict and it becomes a negative factor for the project, you, the project manager, should facilitate the conflict resolution, usually in private and using a direct and collaborative approach. If the conflict continues, you might have no option other than to use formal procedures, such as disciplinary actions.

The Different Techniques in conflict management are:

• Avoidance
• Competition
• Compromising
• Accommodation
• Collaboration and
• Confronting