Describe how you would deliver World Class service to your customers?

"World Class Service" is a term which means that you anticipate the needs of your customers before they actually have the need. In order to do this, you must intensely study your customers and employees to see where

a) your employees fail your customers,

b) your services or products fail your customers, and

c) how your customers change over time.

Only by having this knowledge can you create a business plan that completes the prerequisits of world class service.