How did the e-banking affect client employee relation?

E-banking has transformed client-employee relations by enhancing accessibility and efficiency in communication and transaction processing. Employees can now provide quicker responses to client inquiries and manage accounts with greater accuracy, leading to improved service quality. However, it has also reduced face-to-face interactions, which may impact personal relationships and trust-building between clients and employees. Overall, while e-banking streamlines operations, it requires employees to adapt to a more digital-centric approach in client engagement.