The nine stages of oral communication?

The nine stages of oral communication:

1) Identify the fundamental elements of the communication process.
2) Demonstrate how a healthy self-concept improves communication.
3) Explain how perception affects communication.
4) Demonstrate effective listening habits and skills.
5) Use the English language effectively to reflect the intended message.
6) Interpret and employ nonverbal cues to optimize communication.
7) Identify and apply strategies to assure the maximum health of interpersonal relationships.
8) Manage relational conflict.
9) Apply effective communication skills in a variety of contexts.