What are the disadvantage of poor customer service?

1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the Word about the poor service he received from your company.

2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting.

3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business.

4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com)

5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.