What is an incongruent counsellor?

An incongruent counselor is one whose verbal and non-verbal communications do not align, leading to a lack of authenticity in their interactions with clients. This misalignment can create confusion or distrust, as clients may sense that the counselor is not being genuine. Effective counseling typically requires congruence, where the counselor's feelings, thoughts, and behaviors are consistent, fostering a safe and trusting therapeutic environment.