What are the advantages and disadvantages of online booking?

adv to company:

less staff needed

no physical space - no bills, no rent of office

attracto more costumers as internet used by many people

disadv to cmpany:

less personal touch - harder to sell

fraud - company loses money

initial costs - hardware, setting/maintaining webpage

adv to costumer

don't neet to leave home- people with disabilities find it easier

24/7

quicker than discussing with travel agent

no risk of doble booking

look at different companies and chose cheapest

disadv to costumer

intert access and computer skills

hacker may intercept data - steal money

if dial internet - phone line increases and cant receive phone calls or make any
advantages:

Advantages cheaper flights than travel agents on the high street

You can compare the prices

You can read reviews from other customers who have stayed at the hotel

you don't need to leave the house

there is 24 hour service

disadvantages:

No one to ask there advice on the holiday like in a travel agents

credit card/ identity theft

mistakes can be made when filling in the booking form

site may not be secure