How do you make a conference call using a softphone?

Making a conference call using a softphone typically involves a few steps, and the exact process may vary depending on the softphone application you are using. Here is a general guide that should be applicable to most softphones:

Open the Softphone Application:

Launch the softphone application on your computer or mobile device. Ensure that you are logged in and connected to your VoIP service.

Make a Call to the First Participant:

Dial the number of the first participant you want to include in the conference call using the softphone's dialer or contact list.

Establish the Call:

Wait for the call to be answered, and communicate with the first participant.

Add Participants to the Conference Call:

Once the first participant is on the line, most softphones allow you to add more participants to create a conference call. The specific steps may vary, but typically, there are options like "Add Call" or "Merge Call" in the softphone interface.

Dial the Numbers of Additional Participants:

Use the softphone's dialer to dial the numbers of the additional participants you want to include in the conference call.

Merge Calls:

After dialing the numbers of the additional participants, use the softphone's interface to merge the calls together. This is often done by selecting the "Merge Call" or a similar option.

Manage the Conference Call:

Once the conference call is established, you may have options to manage the call, such as muting or unmuting participants, dropping specific participants, or controlling other call settings.

End the Conference Call:

When you are ready to end the conference call, use the softphone's interface to hang up the call. All participants will be disconnected.

It's important to note that the specific steps and options for making a conference call can vary based on the softphone application you are using. Some softphones may have a dedicated conference call button or menu option, while others may require you to use features like "Merge Call" or "Conference." Refer to the user manual or help documentation provided by the softphone application for detailed instructions tailored to that specific software.