Factors to consider in organizing a food services?

I think every organization has some sort of their own mission statement or philosophy. The bottom line is they all have something in common. Provide a quality meal, good service and taking care of the guests needs. Whether it's a college cafeteria, a field kitchen supporting military operations, a family owned restaurant, a corporate operation or a 4 star restaurant. They all want to provide a quality meal and accomodate those their serving. There's a saying the customer is always right. I disagree, My thought is you treat them like there are # 1. They may not be right but you do what you can to satisfy them. They pay our bills and keep us employed.