What are the benefits of a good Service Design?

Good Service Design will deliver a range of business benefits that help to underline its importance in the design of new and changed services. These are summarized below:

• Lower cost services because of the lower support and enhancement costs, leading to lower Total Cost of Ownership (TCO).

• Services that consistently provide the required level of quality and alignment to business and customer needs.

• Faster and easier introduction of new services and service changes.

• Better governance to ensure compliance to legal and corporate rules and guidelines.

• Better measurement capability to support decision-making and continual improvement.