What is the job description of chat support agent?

A chat support agent assists customers by responding to their inquiries and resolving issues via live chat on a company's website or app. They provide information about products or services, troubleshoot problems, and guide users through processes while maintaining a positive customer experience. Strong communication skills, problem-solving abilities, and familiarity with the company's offerings are essential for success in this role. Agents often document interactions and feedback to help improve service quality.