1 explore your organization's vision
2 help communicate the culture and vision to
customers-daily
3 demonstrate ethical behavior
4 identify and improve your service skills
5 become an expert on your organization
6 demonstrate commitment
7 partner with customers
8 work with your customer's interest in
mind
9 treat vendors and suppliers as customers
10 share resources
11 works with, not against, your customers
12 provide service follow-up
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