How do you open a locked Samsonite suitcase?

I would like to add another way that just worked for me. 1. Position the suitcase as listed below. You need to look at the spindles of the wheels. 2. Shine a torch at the black wheels, so that you can see underneath the wheels. 3. Now turn the dials one notch at a time. When you see a metal spring, that's the magic number. Repeat for all dials. 4. You can see the notch, look for the spring, the other notches will just look black or plastic. Good luck Full credit to the previous post as it got me looking under the wheels.

This happened to me. I called Samsonite and this is what they sent me and it worked.

The following are the lock picking instructions you requested from Samsonite Consumer Relations.

1. Position the luggage so that the numbers on the wheel are

right-side-up as they face you and set all three wheels to "0".

2. Starting with the wheel on the left, to the right of the wheel,

look into the narrow space between the right side of the wheel and

the body of the lock. Look down into the shaft. (If you have a

safety pin, straight pin, or thin nail file, place that in the

narrow space.)

3. While looking down into the shaft, rotate the wheel slowly. You

are looking for an indentation (a square notch). When you find

the indentation, stop and write the number down. (If you are using

a tool, the tool will fall into the indentation.)

4. Follow the process for the remaining two wheels.

5. Try to open the piece of luggage.

6. If the luggage still will not open, please try the following:

a) If the number on the wheel is over 5, subtract 5 from the

number showing. For example, if the number showing is 8 turn

the wheel to 3 because 8-5=3.

b) If the number is under 5, add 5 to the number showing. For

example if the number showing is 2 turn the wheel to 7

because 2+5=7. The numbers showing on the wheels will be

your combination.