I am having the same issue with my silverware that I just bought a month ago. The warranty is supposed to be lifetime.
They say to send the defective items via UPS with letter of explanation and dated proof of purchase to:
Hampton Silversmiths
ATTN: Customer Service
442 Highway #35 South
Eatontown, NJ 07724
(877) 423 6743
Fax (732) 389-9291
Hope this helps
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