What does a shift manager do at Dunkin' Donuts?

A shift manager at Dunkin' Donuts oversees the daily operations of the store during their shift, ensuring that all tasks are completed efficiently and to company standards. They are responsible for managing staff, handling customer service issues, maintaining inventory, and ensuring food safety protocols are followed. Additionally, shift managers may assist with training new employees and contribute to achieving sales goals. Their role is crucial in creating a positive experience for both customers and team members.