Within an Agent Handler group if the handler with the highest priority is unavailable the agent will fall back to the handler with the next highest priority?

In an Agent Handler group, if the handler with the highest priority is unavailable, the agent will automatically switch to the next handler in line based on priority. This ensures that the agent continues to receive support without interruption. The fallback mechanism helps maintain efficiency and responsiveness in the system. Ultimately, this prioritization allows for seamless operations even in the absence of the primary handler.