What is the extent of their own authority and to whom they should report if they have any problems that they cannot resolve?

The extent of an individual's authority typically depends on their job role and organizational hierarchy, allowing them to make decisions within specified parameters. If they encounter problems beyond their authority or expertise, they should report these issues to their immediate supervisor or manager. In cases where the supervisor is unavailable or the issue is particularly sensitive, it may be appropriate to escalate the matter to higher management or a designated authority within the organization, such as HR or a department head. Clear communication and adherence to company protocols are essential in resolving such issues effectively.