What you must and not must to do within your role in managing conflicts and dilemmas?

In managing conflicts and dilemmas, it is essential to listen actively and empathize with all parties involved, fostering open communication to understand differing perspectives. You must also remain neutral and impartial, guiding the discussion towards constructive solutions. Conversely, you must not take sides or let personal biases influence your decisions, and it is important to avoid escalating the conflict further by managing emotions and maintaining professionalism throughout the process.