Why customer service and innovation are important to the manager job?

Smile while taking the call, the customer calling can tell it by your voice. Be attentive and listen closely to what he or she is asking you. If a customer is rude, let them be rude, but if they want to curse you, briefly tell them you are here to help them, not listen to their bad Words.

Always try as hard as you can to assist the caller and be quick and be thorough with everything you know about your company, their services, what the company strives to be and why. BE KIND and helpful and if you don't know the answer to a question, briefly put them on hold and ask someone that does and when you do get back online, always Thank them to holding. Always put them first, after all your customers are the important people that keep your company number one and also displays your attitude to assist them with what they need. They pay your salary. Be tactful yet willing to listen to their complaints and be careful how you solve them, one Word can make the conversation seem irrevalant what you are to do for them.

Thank you